Park365 Privacy Policy

Park 365 Ltd is registered in England and Wales as a limited company.
Company Number: 15548663
Registered Office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

Please contact us at dpo@park365.uk or Park 365 Ltd, DPO, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ if you wish to make a request.

Park365 Ltd provide car park management services. In order to perform car park management drivers are required to comply with contractual terms and conditions. Where terms and conditions are not adhered to we may issue parking charges. In this instance, we will capture specific details of the vehicles and where applicable, images of any person in or exiting the vehicle

When you use a car park managed by Park365 Ltd, we may collect and process data including images of your vehicle with your Vehicle Registration Mark (VRM)

If we manage a car park we may collect additional information including:

• Payment details when payment for parking is required
• Customer details if you are a permit holder
• Contact details if you correspond with us

If the terms and conditions within the controlled land are breached we may issue a Parking Charge. When a parking charge is issued the data processed includes the recipients name and address, images of the vehicles, the vehicles details and the VRM.

If an appeal relating to a parking charge is received, or there is correspondence in any other way, you may provide us with additional personal data that we may process, including your VRN, name, address, email, phone number, parking charge reference number, IP address, and any other information you provide with your appeal or in any other correspondence.

 Images of your vehicle are captured on site, ether by our parking attendants or via ANPR/CCTV cameras.

If you have received a Parking Charge and you are the registered keeper of the vehicle then your data has been provided by the Driver and Vehicle Licencing Agency (DVLA)

If you are not the registered keeper of the vehicle, then your data has been provided by:

• A third party who has confirmed that you were responsible for the vehicle on that date;
• A third party who has confirmed that you were driving the vehicle on that date;
• A third party who has confirmed that the vehicle was on hire or leased to you on that date.

If the parking charge is overdue then your data has been provided by either:

• A third-party credit reference agency.

Or

• If you are no longer living at the address provided by the DVLA, A third party now living at the property whom has confirmed that you no longer live at that address and has supplied a forwarding address

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are legitimate interest, to ensure that the car park is effectively managed and that the terms and conditions are adhered to.

 We may share this information with:

• DVLA
• The International Parking Community
• Conformiti
• The Appeals Service
• Agents who act on our behalf such as legal advisors including those who collect sums due such as debt recovery agents
• Landowners, managing agents and tenants of land within which we manage car parks
• Authorised agents such as subcontractors such as mail, email, print, IT, business process and payment service providers, credit reference agencies and collection agents.
• Where necessary for the purposes of preventing or detecting crime, we may share or be requested to share data about you or your vehicle with insurance companies, the police or other security organisations
• We may share data about the use of car parks we manage with companies providing marketing and analysis services. We will not share with them any data from which you or any other individual can be identified.

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal data in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Park 365 Ltd, DPO, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ if you wish to make a request.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113